Privacy Policy
Islington Carpet Cleaning Privacy Policy
This Privacy Policy explains how Islington Carpet Cleaning collects, uses, stores, and protects personal data relating to customers and prospective customers in the Islington area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Islington Carpet Cleaning customers and prospective customers located in the Islington area who use our carpet and upholstery cleaning services or contact us to enquire about our services.
Data Controller
For the purposes of data protection law, Islington Carpet Cleaning is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details: name, address, postcode, and other necessary contact information you provide to us so we can supply our services to you in the Islington area.
Service and booking information: details of the services you request, property type and access information relevant to cleaning, preferred dates and times, and notes you provide to help us carry out the work safely and effectively.
Communication records: information contained in correspondence with us, including the content of messages, the date and time of communications, and any feedback or complaints you share with us.
Payment-related information: details relating to the payment of our invoices, such as the payment method and transaction information. We do not store full payment card details when payments are processed through secure payment providers.
Technical usage data: to the extent you use our website or online contact forms, we may collect technical information such as IP address, browser type, and basic usage data, where this is necessary for the operation and security of our online services.
How We Collect Personal Data
We may collect your personal data in the following ways:
Directly from you when you contact us by phone, through an online form, or in writing to request information, a quotation, or to book a service.
During the provision of cleaning services at your property, where we may confirm contact details, property access requirements, and service preferences.
From third parties who may pass your details to us with your knowledge and consent, for example a letting agent or landlord arranging cleaning on your behalf in the Islington area.
Automatically when you visit or interact with our website or online forms, through the use of necessary cookies or similar technologies, where applicable.
Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: we process personal data where it is necessary to enter into or perform a contract with you, such as taking bookings, supplying carpet cleaning services, and managing payments and invoices.
Legal obligation: we may process certain data to comply with our legal obligations, for example record-keeping for tax and accounting purposes.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. This includes managing our relationship with customers, responding to enquiries, improving our services, and protecting our business from fraud or misuse.
Consent: in limited circumstances we may rely on your consent, for example where you have specifically agreed to receive certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
Purposes for Which We Use Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our cleaning services to customers in the Islington area, including handling enquiries, preparing quotes, arranging appointments, and carrying out cleaning work.
To communicate with you about your bookings, including confirmations, reminders, changes to appointments, and service updates.
To manage payments, issue invoices, and maintain financial records.
To respond to your questions, feedback, and complaints, and to resolve any issues that arise in connection with our services.
To maintain and improve the quality and safety of our services and to train staff.
To comply with legal requirements and respond to lawful requests from public authorities where necessary.
To protect our rights, property, and safety, and the rights, property, and safety of our staff, customers, and others.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only permitted to process your data in accordance with our instructions and for the following types of purposes:
IT support and hosting providers who help operate and maintain our business systems and online services.
Payment processing and accounting service providers who support payment handling and financial record-keeping.
Customer management tools that assist us with scheduling, booking management, and customer communications.
Professional advisers such as accountants or legal advisers, where such sharing is necessary for the provision of their services to us.
Where we use data processors, we put in place appropriate contractual safeguards to ensure that your personal data is kept secure and processed in accordance with data protection law.
We do not sell your personal data to third parties. We will only disclose your personal data to other third parties where required by law, where necessary to protect our rights or the rights of others, or where you have given your explicit permission to do so.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored on servers outside these regions, we will ensure that appropriate safeguards are in place to protect your personal data. This may include the use of standard contractual clauses or other mechanisms recognised by data protection law.
Data Retention
We will only retain your personal data for as long as is necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In general, we will keep customer records relating to services provided in the Islington area for a period that allows us to manage our relationship with you and comply with applicable legal obligations. After this period, we will securely delete or anonymise your personal data, unless we are required to retain it for a longer period by law.
The exact retention period may vary depending on the nature of the data, the services provided, and our legal and regulatory obligations.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties, and taking reasonable steps to ensure that they are subject to confidentiality obligations.
While we strive to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any information you share with us accurate and up to date.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions. Your rights include:
Right of access: you have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain related information.
Right to rectification: you have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure: in certain circumstances, you have the right to request that we delete your personal data.
Right to restriction of processing: you may have the right to request that we restrict the processing of your personal data in certain situations.
Right to data portability: you may have the right to receive personal data you have provided to us in a structured, commonly used format and to have it transmitted to another controller where this is technically feasible.
Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including any profiling based on that legitimate interest. You also have the right to object to direct marketing at any time.
Right to withdraw consent: where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact details made available through our usual customer communication channels.
We may need to verify your identity before responding to a request in order to protect your privacy and security. We aim to respond to all valid requests within the timeframes required by law.
Right to Complain
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will apply to all customers and prospective customers in the Islington area once the updated version is made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
