Terms And Conditions
Islington Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Islington Carpet Cleaning provides professional carpet, rug, upholstery and related cleaning services within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or company requesting the services.
Company means Islington Carpet Cleaning, the provider of the services.
Services means the carpet, rug, upholstery and related cleaning services supplied by the Company to the Client.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides domestic and commercial carpet, rug, upholstery and related cleaning services within its designated service area, including but not limited to properties in Islington and surrounding districts. The exact scope of work for each booking will be described in the booking confirmation.
The Company reserves the right to decline any booking where it considers the work requested unsuitable, unsafe, or beyond the capability of the equipment, methods or time frame agreed. Any additional work requested on site that goes beyond the confirmed quotation may be subject to additional charges and can only be carried out at the Company’s discretion.
3. Booking Process
Bookings can be made through the Company’s accepted contact methods as advertised on its official materials or website. When making a booking, the Client must provide accurate and complete information, including but not limited to property type, number and size of areas to be cleaned, level of soiling, access conditions, and any known stains or issues such as pets or heavy traffic areas.
The Company will provide an estimate or quotation based on the information supplied by the Client. This estimate is subject to revision following a visual inspection on arrival at the Premises. If, upon inspection, the scope of work differs from what was described at the time of quotation, the Company may adjust the price accordingly. The Client will be informed of any change before work commences.
A booking is not confirmed until the Company issues a confirmation by the agreed method. The Company reserves the right to request a deposit to secure the booking. Where a deposit is required, the booking is confirmed only once the deposit has been received.
4. Access to the Premises
The Client is responsible for ensuring safe and reasonable access to the Premises at the agreed time. This includes access to electricity, water and, where applicable, suitable parking or loading areas. Any parking fees or access charges, including congestion or other local charges where applicable, may be added to the final invoice.
If the operative is unable to gain access to the Premises at the agreed time, or if access is delayed through no fault of the Company, waiting time and any subsequent revisits may be charged at the Company’s standard rates. The Company is not liable for any delay caused by lack of access, inaccurate address details, or failure by the Client to attend the Premises.
5. Client Responsibilities and Preparation
The Client is responsible for ensuring that the areas to be cleaned are reasonably clear of personal items, breakables and small furniture, unless otherwise agreed in advance. While operatives may move light furniture where safe and practicable, they are not required to move heavy, valuable or fragile items such as wardrobes, pianos, aquariums, large bookcases or electronic equipment.
The Client must notify the Company of any known hazards at the Premises, such as loose floor coverings, damaged sockets, exposed wiring, or the presence of pests or infestations. The Client must also inform the Company of any existing damage, staining or wear to carpets, rugs or upholstery before work begins.
If the Client fails to disclose relevant information and this results in damage, delay or health and safety concerns, the Company reserves the right to suspend or cancel the Services and to charge for any time and costs incurred.
6. Pricing, Estimates and Quotations
All prices are provided in advance as estimates or fixed quotations. Estimates are based on the information provided by the Client and are subject to confirmation on inspection. Where the actual condition or size of the areas to be cleaned differs significantly from the description given, the Company may revise the price accordingly.
Prices may vary depending on factors including but not limited to room size, fabric type, level of soiling, removal of difficult stains, access conditions, and any special treatments requested. The Company will always endeavour to advise the Client of any additional costs before proceeding.
Unless otherwise stated, all prices are inclusive or exclusive of applicable taxes as defined and required by current UK legislation. Any special offers or discounts are subject to availability, may be withdrawn at any time, and cannot be combined unless expressly stated by the Company.
7. Payments
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the Services. The Company accepts the forms of payment it publicises, such as bank transfer, card payment or other recognised methods.
Where a deposit has been requested, this must be paid by the deadline specified by the Company. Deposits are generally non-refundable, except as set out in the cancellation section of these Terms and Conditions or where the Company cancels the appointment without offering a reasonable alternative.
For commercial Clients, payment terms may be agreed separately in writing. If payment is not received by the due date, the Company reserves the right to charge interest and reasonable administrative fees for late payment in accordance with applicable UK law.
8. Cancellations and Rescheduling by the Client
If the Client wishes to cancel or reschedule a booking, the Client must notify the Company as early as possible through one of the accepted contact methods. Cancellation terms may vary depending on the size and value of the booking, but the following general rules apply unless otherwise agreed in writing:
Cancellations with more than 48 hours notice before the scheduled start time will normally incur no cancellation fee, although any non-refundable third-party costs may still be charged.
Cancellations with less than 48 hours but more than 24 hours notice may incur a cancellation charge of up to a reasonable proportion of the quoted price to cover lost time and administration.
Cancellations with less than 24 hours notice, or failure to provide access at the agreed time, may be charged at up to the full quoted price, at the Company’s discretion.
Rescheduling is subject to availability. Where a booking is rescheduled with reasonable notice, the Company will endeavour to accommodate the new time without additional charge, but this cannot be guaranteed.
9. Cancellations and Changes by the Company
The Company reserves the right to cancel or reschedule any booking due to circumstances beyond its reasonable control, including but not limited to staff illness, vehicle breakdown, severe weather, emergencies, or unsafe conditions at the Premises.
In such cases, the Company will notify the Client as soon as practicable and will offer an alternative appointment. Where no suitable alternative can be agreed, any deposit paid for that booking will be refunded. The Company is not liable for any indirect or consequential losses arising from cancellation or rescheduling.
10. Service Quality and Limitations
The Company aims to deliver a high standard of cleaning using professional equipment and recognised techniques. However, the Client acknowledges that certain stains, odours, wear, and damage may be permanent and cannot be fully removed or restored, and that results may vary depending on fabric type, age, prior cleaning, and other factors.
No guarantee is given that all stains or marks will be removed. Where the Company reasonably considers that further treatment may risk damage to fibres, dyes, or backing, it may decline to proceed or may advise the Client of the risk before continuing at the Client’s request.
The Client should avoid walking on freshly cleaned carpets until they are fully dry, and should follow any aftercare instructions given by the operative. The Company is not liable for re-soiling caused by premature use, pets, spillages, or failure to follow aftercare advice.
11. Liability and Insurance
The Company holds appropriate public liability insurance and takes care to prevent damage to property during the provision of Services. If damage is alleged to have been caused by the Company, the Client must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services, providing full details and evidence where possible.
The Company’s liability is limited to the repair or replacement of the specific item damaged, subject to fair wear and tear and the item’s age and condition. Where a claim is accepted, the Company may choose to repair the damage, replace the item on a like for like basis, or make a reasonable financial contribution taking account of depreciation.
The Company is not liable for any pre-existing damage, latent defects, wear, fading, shrinkage, colour run, weakened fibres or poor installation that are revealed or exacerbated by the cleaning process. The Company is also not liable for loss of profit, loss of business, or any indirect or consequential loss.
12. Health, Safety and Conduct
The Company operates in accordance with applicable health and safety regulations. Operatives may refuse to carry out work where there is a risk to their health, safety or wellbeing, including but not limited to aggressive behaviour, harassment, the presence of uncontrolled animals, or unsafe environmental conditions.
The Client must ensure that children and pets are kept away from machinery, equipment, chemicals and work areas while Services are being carried out and until surfaces are safe and dry. The Client must also refrain from smoking in the immediate work area while operatives are present.
13. Waste Management and Environmental Compliance
The Company complies with relevant UK waste and environmental regulations relating to the handling, storage and disposal of waste generated during the provision of Services. This includes the responsible disposal of extracted waste water, solid residues and any packaging materials used by the Company.
Where waste materials are left on site for the Client to dispose of, the Client is responsible for ensuring that such waste is disposed of in accordance with local authority requirements and applicable UK legislation.
The Client must not request or permit the Company’s operatives to dispose of waste in any unlawful manner, including discharging contaminated water into unsuitable drains or public spaces. The Company reserves the right to decline any request that would breach environmental or waste regulations.
14. Complaints and Disputes
If the Client is dissatisfied with any aspect of the Services, the Client should contact the Company as soon as possible, and no later than 48 hours after completion of the work. The Company will investigate the concern and, where appropriate, may arrange a revisit to inspect and, if reasonable, rectify the issue.
Any rectification is offered at the Company’s discretion and is subject to the Client having complied with all aftercare instructions and having not attempted further cleaning or repairs that could affect the original work.
15. Data Protection and Privacy
The Company collects and processes personal data necessary to manage bookings, provide Services and handle payments. Personal data is handled in accordance with applicable UK data protection legislation. The Company will not sell or share Client details with third parties except where required for the performance of the Services, processing payments, or where required by law.
16. Amendments to these Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Updated Terms and Conditions will take effect when published by the Company through its usual channels.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the provision of Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming a booking with Islington Carpet Cleaning, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
